Technology Updates

Canvas Outage Updates

Update: 5/8 at 2:13 PM

As an added precaution, all students and employees must reset their passwords. You will be prompted to reset your password upon your next login including reauthorization through multi-factor authentication (MFA).

For instructions on how to reset your password, please visit the Technology Services page.

Update: 5/8 at 11:28 AM

At this time, Canvas has been restored. Instructure, the company that provides Canvas, has confirmed that a cybersecurity incident has impacted the platform. RVC leadership, Information Technology, and Academic Affairs are actively monitoring the situation and will continue to communicate updates through college channels (RVC-email, website, and social media). 

While Canvas is currently up and running, we encourage members of the RVC community to be cautious of attackers who may try to take advantage of this incident. 

Change Your Password

As an added precaution, all students and employees must reset their passwords. You will be prompted to reset your password upon your next login including reauthorization through multi-factor authentication (MFA).

If you have questions about resetting your password, you can stop by the open lab in WTC on the Main Campus, or you can call (815) 921-4800 or email RVC-IT-HelpDesk@RockValleyCollege.edu.

Be Aware of Phishing Attacks

We do want you to know that scammers like to use security incidents like this to get to you and your information. Over the next few weeks, expect to see phishing emails impersonating Canvas, Instructure, or college IT staff. Always review the sender of the email to ensure the email address is not fraudulent. Be alert for messages that:

  • Ask you to re-verify your Canvas login or college credentials
  • Claim your account(s) have been compromised and prompt you to click a link
  • Request urgent account actions from addresses that resemble, but are not, official college domains
  • Include unexpected password reset requests you did not initiate

If you are unsure whether a message is legitimate, do not click on any links. Real Canvas emails come from @instructure.com. Real RVC emails come from @rockvalleycollege.edu. Anything else is suspect. If a message threatens you or rushes you, that's the warning sign. Slow down.

If you receive an email that appears to be related to this incident or looks suspicious, report it immediately by using the Report Phish option in college email. NOTE: If you are ever unsure whether a message is spam or malicious phish, you can always report it for analysis.

Incident Updates

Only trust communications from the official sources regarding this incident. Emails sent from the college will use the official @RockValleyCollege.edu.

Update: 5/7 at 5:15 PM

We are aware that Canvas is currently down. The outage is impacting about 9,000 colleges and universities across the nation. RVC's IT team is working with Canvas to investigate and solve the issue(s) causing the outage. We know that the outage at the end of the semester is challenging for all of us. Please know that we are working to resolve the issue as quickly as we can. As updates are available, they will be shared via your college email, on college social media accounts, and the technology updates page.

 

Planned Outage: May 22 - June 1, 2026

The current version of Ellucian Colleague does not scale well long-term. Therefore, Ellucian has required all of its customers to migrate to SaaS.

SaaS is an acronym for Software as a Service. Meaning, rather than systems being installed/hosted locally, they are accessed online with a cloud service provider. This makes products easier to use, update, and scale according to the needs of an organization.​

In order to fully migrate all of RVC’s Colleague Ellucian systems to SaaS, we will experience a system outage beginning on Friday, May 22 at 5 pm and coming back online by noon on Monday, June 1.

Update: May 22 - June 1, 2026

Systems Impacted

  • Ellucian Colleague
  • Self Service
  • Intranet Apps (Budget Transfer Request, Account Provisioning)

Systems Not Impacted

  • Single Sign-On
  • Password Reset
  • Canvas

Frequently Asked Questions

The Self Services card in MyRVC and related in-person services will be unavailable beginning at 5 p.m. Friday May, 22 through Monday June 1 at 12:00 p.m. (Noon).

Yes. Classes and instruction continue as scheduled, both online and in person; Eagle will be available to students. Keep in mind that all campuses are closed and there are no classes in observance of Memorial Day (Monday, May 25).

Yes, all College offices, Departments, and Student Support Services Offices will be available during this time.

Yes. Canvas/EAGLE is available during this Self Services system maintenance and will function normally.

No. The Self Service Registration system is unavailable during scheduled maintenance. You will not be able to view course offerings during the down time. The Records Office also unable to process registrations by email or in person during the downtime.

Please note, the Drop for Payment Refund Deadline for Summer I remains the same on May 22, 2026 at Noon. The Withdrawal Deadline for Summer I is June 4, 2026 at 11:59 p.m.

Yes. Advisors and Enrollment Coordinators can provide assistance to students during the downtime. Please be aware that Advisors will not be able to assist you with course registration during this time.

Yes. Financial Aid staff can provide assistance to students during the downtime.

Yes. The FAFSA is available at StudentAid.gov. RVC will not receive FAFSA information until the system becomes available.

Staff will also be able to support students looking to complete a FAFSA Application.

No, Financial Aid staff will not be able to access individual student account information during the downtime.

No. The payment system is unavailable during scheduled maintenance. You can make a payment when the system becomes available.

Yes. The Testing Center is open as normally scheduled.

No. The Accuplacer placement (and similar) test is unavailable during scheduled maintenance.

No. The grading system is unavailable during the downtime. You can view final grades when the system becomes available.

No. The Student Records system is unavailable during the downtime. You can order or view Transcripts when the system becomes available.

Yes, you will be able to complete the application, but the application will be held in a queue and processed after the system becomes available.

Yes, you will be able to access your EAGLE and RVC Student Account as normal during this time.

Yes, you will be access to access the RVC password reset app and reset your password.

Yes. All Microsoft 365 applications are available during scheduled downtime, including Word, Excel, OneDrive, PowerPoint.

Yes. You can access documents and files in your MyRVC Microsoft 365 account or Google Drive account.

No. You will be able to submit a photo/headshot to the ID system, but the photo will be held in a queue until the system becomes available.